Human Resource Management Strategy to Improve Operational Efficiency in the Hotel Industry: Case Study of Favehotel Rungkut Surabaya
), Nurhadi Nurhadi(2),
(1) Universitas Pembangunan Nasional “Veteran” Jawa Timur
(2) Universitas Pembangunan Nasional “Veteran” Jawa Timur
Corresponding Author
Abstract
This study examines human resource management strategies at Favehotel Rungkut Surabaya, focusing on operational efficiency improvement through effective workforce optimization. Using a qualitative case study approach, the research analyzes how a budget hotel manages 31 contract employees across 8 departments while maintaining service quality. The findings reveal that implementing work rotation systems, multi-skill training programs, and lean organizational structures contributed to a 27% increase in operational efficiency over two years. Key challenges identified include workload optimization, cross-departmental coordination, and employee competency development. This research provides practical implications for budget hotels in designing effective HR strategies, particularly in resource allocation, competency development, and performance evaluation systems
Keywords
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DOI: 10.57235/aurelia.v4i1.4522
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