Sistem Layanan Kesejahteraan Dengan Metode Process Optimization di Biro Kesejahteraan Rakyat Setdaprovsu

Authors

  • Samsudin Samsudin Universitas Islam Negeri Sumatera Utara, Indonesia
  • Muhammad Rizki Fadillah Universitas Islam Negeri Sumatera Utara, Indonesia
  • Vidya Ramadhani Universitas Islam Negeri Sumatera Utara, Indonesia

DOI:

https://doi.org/10.57235/jalakotek.v2i1.4776

Keywords:

Biro Kesejahteraan Rakyat, Efisiensi Layanan, Layanan Kesejahteraan, Process Optimization, Setdaprovsu

Abstract

Kesejahteraan masyarakat merupakan salah satu perhatian utama pemerintah; namun, pelaksanaan layanan di Biro Kesejahteraan Rakyat Sekretariat Daerah Provinsi Sumatera Utara terhambat oleh prosedur manual, integrasi sistem yang kurang memadai, dan efisiensi yang menurun. Penelitian ini berupaya untuk meningkatkan kualitas layanan kesejahteraan dengan menggunakan teknik optimalisasi proses melalui pendekatan Waterfall Model. Pendekatan ini mencakup analisis kebutuhan, desain sistem, implementasi, pengujian black-box, dan pemeliharaan sistem berbasis PHP dan MySQL. Temuan penelitian menunjukkan bahwa sistem yang diusulkan secara efektif meningkatkan efisiensi pekerjaan, meminimalkan kesalahan pencatatan data, dan mempercepat dan memperjelas akses pengguna terhadap informasi. Sistem ini telah menunjukkan respons terhadap persyaratan pelanggan melalui validasi fitur yang sesuai. Penelitian ini menyimpulkan bahwa strategi optimalisasi proses dapat secara substansial meningkatkan kinerja layanan kesejahteraan. Peneliti menganjurkan untuk terus menerapkan pelatihan personel untuk mencapai penguasaan sistem, dengan peningkatan infrastruktur teknologi untuk memfasilitasi kemampuan beradaptasi di masa mendatang dan menjaga kesinambungan layanan.

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Published

2024-12-29

How to Cite

Samsudin, S., Fadillah, M. R., & Ramadhani, V. (2024). Sistem Layanan Kesejahteraan Dengan Metode Process Optimization di Biro Kesejahteraan Rakyat Setdaprovsu. Journal of Accounting Law Communication and Technology, 2(1), 603–614. https://doi.org/10.57235/jalakotek.v2i1.4776

Issue

Vol. 2 No. 1 (2025): Januari 2025

Section

Articles

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