Analisis Pelayanan Jasa Pengiriman Internasional J&T Express dalam Mendukung Kegiatan Perdagangan Internasional

Authors

  • Khairani Alawiyah Matondang Universitas Negeri Medan, Indonesia
  • Vania Ailsa Nabilah Universitas Negeri Medan, Indonesia
  • Dian Eka Zahra Universitas Negeri Medan, Indonesia
  • Aliska Putri Simatupang Universitas Negeri Medan, Indonesia

DOI:

https://doi.org/10.57235/jleb.v4i2.9321

Keywords:

Jasa pengiriman internasional, Logistik, Perdagangan internasional, UMKM, Ekspor, Impor

Abstract

Penelitian ini menganalisis pelayanan jasa pengiriman internasional J&T Express dalam mendukung perdagangan internasional dengan pendekatan kualitatif deskriptif melalui wawancara di Signature Point Medan. Hasil penelitian menunjukkan bahwa J&T Express berkembang dari layanan domestik sejak 2015 menjadi layanan internasional sejak 2023 dengan dukungan sistem logistik terintegrasi. Pelanggan utama adalah masyarakat umum, online shop, dan UMKM, khususnya UMKM thrift yang rutin mengirim produk ke luar negeri. Perbedaan pengiriman domestik dan internasional terletak pada dokumen tambahan dan ketentuan bea cukai negara tujuan. Pada masa pandemi COVID-19, volume pengiriman meningkat pesat sehingga mempercepat ekspansi jaringan internasional. Temuan ini menegaskan peran J&T Express sebagai fasilitator logistik yang membantu UMKM menembus pasar global dan memperkuat kontribusi Indonesia dalam perdagangan lintas negara.

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Published

2026-10-17

How to Cite

Matondang, K. A., Vania Ailsa Nabilah, Dian Eka Zahra, & Aliska Putri Simatupang. (2026). Analisis Pelayanan Jasa Pengiriman Internasional J&T Express dalam Mendukung Kegiatan Perdagangan Internasional. Journal of Law, Education and Business, 4(2), 1470–1475. https://doi.org/10.57235/jleb.v4i2.9321

Issue

Vol. 4 No. 2 (2026): Oktober 2026

Section

Articles

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Copyright (c) 2026 Khairani Alawiyah Matondang, Vania Ailsa Nabilah, Dian Eka Zahra, Aliska Putri Simatupang

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