HUTAPEA, Evita Romaito; NOVIASARI, Henni; WILDAH, Sri Wahyuni. Analisis Tingkat Kepuasan Pengguna Kartu By.U di Kota Pekanbaru Dengan Metode Importance Performance Analysis (IPA). QISTINA: Jurnal Multidisiplin Indonesia, [S. l.], v. 4, n. 1, p. 1039–1054, 2025. DOI: 10.57235/qistina.v4i1.6414. Disponível em: https://rayyanjurnal.com/index.php/qistina/article/view/6414. Acesso em: 25 may. 2026.