Pengaruh Kemampuan Bahasa Inggris Petugas Check-In Counter terhadap Kepuasan Penumpang Asing di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok

Authors

  • Reni Agustina Wulandari Hadi Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta, Indonesia
  • Anita Nur Masyi’ah Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta, Indonesia

DOI:

https://doi.org/10.57235/mesir.v3i2.8832

Keywords:

Kemampuan Bahasa Inggris, Check-In Counter, Kepuasan Penumpang Asing

Abstract

Penelitian ini bertujuan untuk menganalisis kemampuan Bahasa inggris petugas check-in counter terhadap kepuasan penumpang asing di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok,  Latarbelakang penelitian ini didasarkan pada pentingnya kemampuan berbahasa inggris bagi petugas check-in counter sebagai informan awal yang berinteraksi lansung kepada peumpang di bandar udara. Metode penelitian yang digunakan adalah metode penelitian kuantitatif dengan pendekatan survei, Populasi penelitian adalah seluruh penumpang asing yang melakukan proses check-in pada maskapai Garuda Indonesia di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok, dengan jumlah sampel sebanyak 100 responden yang ditentukan menggunakan rumus Slovin melalui teknik purposive sampling. Hasil penelitian ini menunjukkan bahwa kemampuan Bahasa inggris petugas check-in counter sangat berpengaruh terhadap kepuasan penumpang asing di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok dengan nilai t hitung lebih besar dari t tabel (0,001 < 0,05) yang berarti Ho ditolak Ha diterima. Besarnya pengaruh kemampuan Bahasa inggris petugas terhadap kepuasann penumpang asing adalah 74,9% sedangkan 25,1% sisanya dipengaruhi oleh variabel atau faktor lain yang tidak digunakan dalam penelitian ini

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Published

2026-08-25

Issue

Vol. 3 No. 2 (2026): September 2026

Section

Articles

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Copyright (c) 2026 Reni Agustina Wulandari Hadi, Anita Nur Masyi’ah

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