Analysis of the Implementation of Standard Operating Procedures in the Implementation of Work for Terminal Operation Center Employees of PT. Angkasa Pura II at Soekarno-Hatta International Airport

Authors

  • Werdian Yogi Pratikno Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta, Indonesia
  • Awan Awan Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta, Indonesia

DOI:

https://doi.org/10.57235/aurelia.v2i1.292

Keywords:

Standard Operating Procedures, Work Implementation, Terminal Operation Center

Abstract

Soekarno-Hatta International Airport is the largest and busiest airport which has 4 terminals under its supervision. PT.Angkasa Pura II formed a new unit, namely the Terminal Operatin Center unit, a new TOC unit which was established in mid-September 2018. This study aims to analyze the application of SOP Terminal Operation Center in implementing the work of its employees and what are the obstacles encountered in implementing the Terminal Operation Center SOP. This study uses qualitative research methods using data collection techniques including observation, interviews, and documentation using data analysis techniques in the form of data collection, data reduction, data presentation (data display), and drawing conclusions. The research was carried out at the Terminal Operation Center Unit at Soekarno-Hatta International Airport. The results of the study found that the implementation of SOPs had not been implemented 100 percent, SOPs had not been implemented since the establishment of the TOC and there were also obstacles encountered in implementing the SOPs, namely the lack of human resources, both internal TOC and entities.

Downloads

Download data is not yet available.

References

Admin 2022. Soekarno-Hatta.

Admin. 2022. Bandara Internasional Soekarno Hatta.

Agustina, D. 2021. Analisis Penerapan Standar Operasional Prosedur (SOP) Dalam Meningkatkan Kualitas Kerja Karyawan Bengkel Auto Dakar Ponorogo. Tesis. Institut Agama Islam Negeri Ponorogo. Jawa Timur.

Damayanti, Y. 2017. Pengaruh Lingkungan Kerja Dan Standar Operasional Prosedur Terhadap Produktivitas Kerja Karyawan Pengawas Urusan Gerbong Sukacinta (PUG SCT) PT Kereta Api Indonesia (PERSERO) Kabupaten Lahat. Jurnal Pendidikan Ekonomi Dan Bisnis. 5(1).

Firdauz, K. M. 2020. Pelaksanaan Standart Operasional Prosedur Penanganan Bagasi PT Gapura Angkasa Bandar Udara Halim Perdana Kusuma Jakarta. Tesis. Sekolah Tinggi Teknologi Kedirgantaraan. Yogyakarta.

Hartono, R. 2020. Analisis Penerapan Standar Operasional Prosedur Dalam Pelaksanaan Kerja Karyawan Pada CV Daeng Kuliner Makassar. Skripsi. Universitas Muhammadiyah Makassar. Makassar.

Kusuma, E. M. W. 2021. Implementasi Standar Operasional Prosedur (SOP) Security Check Di Bandar Udara Rahadi Oesman Ketapang. Skripsi. Sekolah Tinggi Teknologi Kedirgantaraan. Yogyakarta.

Kusumadewi, R. N. 2020. Pengaruh Lingkungan Kerja Fisik Dan Standar Operasional Prosedur Terhadap Produktivitas Kerja Karyawan Pada PT BPR Majalengka Jabar. Jurnal Bisnis Manajemen Dan Kewirausahaan. 3(1).

Maflikha, N. 2020. Implementasi Standard Operating Procedure (SOP) Unit Apron Movement Control (AMC) Di Bandar Udara Nusawiru Pangandaran. Tesis. Sekolah Tinggi Teknologi Kedirgantaraan. Yogyakarta.

Mahestu, S. 2020. Penerapan Standar Operasional Prosedur (SOP) Penanganan Penumpang Oleh Petugas AVSEC Di Bandar Udara Notohadinegoro Jember Jawa Timur. Tesis. Sekolah Tinggi Teknologi Kedirgantaraan. Yogyakarta.

Martina, P., dkk. 2022. Metodologi Penelitian. Cetakan 1. Yayasan Kita Menulis.

Nur’aini, F. 2020. Panduan Lengkap Menyusun SOP (Standard Operating Procedure) KPI (Key Performance Indicators). Anak Hebat Indonesia. Yogyakarta.

Sari, I.N., dkk. Metode Penelitian Kualitatif. Cetakan Pertama. Unisma Press. Malang.

Situmorang, M. 2018. Pengaruh Implementasi Standar Operasional Prosedur Terhadap Kualitas Pelayanan Kartu Tanda Penduduk Elektronik Pada Kantor Kecamatan Medan Baru. Skripsi. Universitas Sumatera Utara. Medan.

Downloads

Published

2023-01-24

Issue

Vol. 2 No. 1 (2023): January 2023

Section

Articles

Citation Check

License

  1. Authors certify that the work reported here has not been published before and contains no materials the publication of which would violate any copyright or other personal or proprietary right of any person or entity.
  2. Authors dont transfer or license the copyright of publishing to AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Research to publish the article in any media format, to share, to disseminate, to index, and to maximize the impact of the article in any databases.
  3. Authors hereby dont agree to transfer a copyright for publishing to AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia a Publisher of the manuscript. 
  4. Authors reserve the following: 
    1. all proprietary rights other than copyright such as patent rights; 
    2. the right to use all or part of this article in future works of our own such as in books and lectures;
    3. use for presentation in a meeting or conference and distributing copies to attendees; 
    4. use for internal training by author's company;
    5. distribution to colleagues for their research use;
    6. use in a subsequent compilation of the author's works;
    7. inclusion in a thesis or dissertation;
    8. reuse of portions or extracts from the article in other works (with full acknowledgement of final article);
    9. preparation of derivative works (other than commercial purposes) (with full acknowledgement of final article); and
    10. voluntary posting on open web sites operated by author or author’s institution for scholarly purposes, but it should follow the open access license of Creative Common CC BY-NC License.