The Role of Landside and Terminal Operational Airport Officers in Supervising Facilities and Infrastructure at I Gusti Ngurah Rai Airport Denpasar Bali

Authors

  • Putra Denis Purnama Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta, Indonesia
  • Elnia Frisnawati Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta, Indonesia

DOI:

https://doi.org/10.57235/aurelia.v2i2.652

Keywords:

Role, AOLT Officer, Supervision, Facilities and Infrastructure

Abstract

Availability of existing and adequate facilities is a benchmark and a requirement for every airport service provider and its manager to be able to meet the needs of prospective passengers using airport services. Several fields participate in managing, maintaining, supervising the flow of passengers and goods as well as controlling terminal and landside operations, namely the AOLT (Airport Operational Landside and Terminal) unit which plays an important role in supervising and supporting the existing facilities and infrastructure at the airport so that it runs according to provisions of PM 178 of 2015 concerning "Airport Service User Service Standards". Therefore the purpose of this study is to determine the roles and constraints of AOLT (Airport Operational Landside and Terminal) officers in supervising facilities and infrastructure at I Gusti Ngurah Rai airport, Denpasar, Bali. This study uses qualitative methods, techniques in data collection through the results of observation, interviews and documentation as well as in analyzing data using data reduction, data presentation and drawing conclusions. This research was conducted at the AOLT (Airport Operational Landside and Terminal) unit at I Gusti Ngurah Rai airport, Denpasar, Bali. The results obtained from this study indicate that the role of AOLT (Airport Operations Landside and Terminal) officers in supervising facilities and infrastructure at I Gusti Ngurah Rai airport Denpasar Bali is quite good and according to what is contained in the Company's Skep and those contained in PM 178 Year 2015 concerning service standards for airport service users and standard operating procedures (SOP). However, there are still obstacles experienced by officers such as a lack of personnel or human resources (HR) and inadequate facilities.

Downloads

Download data is not yet available.

References

Agustina, T. (2018). Pengaruh Kinerja Terminal Inspection Terhadap Perawatan Fasilitas Dalam Meningkatkan Kepuasan Penumpang Pt Angkasa Pura 1 Di Bandar Udara Internasional Adisutjipto Yogyakarta (Doctoral Dissertation, Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta).

Annisa, Siti Nurul (2019) Tingkat Pelayanan Petugas Terminal Inspection Service (Tis) Terhadap Kepuasan Penumpang Di Terminal Kedatangan Bandar Udara Internasional Supadio Pontianak. Skripsi Thesis, Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta.

Arikunto, S. & Yuliana, L. (2017) . Manajemen Pendidikan. Yogyakarta: Aditya Media

Arikunto, S. (2017).Prosedur Penelitian Suatu Pendekatan Praktik. Edisi Revisi. Jakarta: PT. Rineka Cipta

Creswell, J. W., & Poth, C. N. (2018). Qualitative Inquiry and Research Design Choosing Among Five Approaches (4th Edition ed.). California: Sage Publishing.

Danang, Sunyoto. (2013). Metodologi Penelitian Akuntansi. Bandung: PT Refika Aditama Anggota Ikapi.

Darsini, Nanik. (2014). Pengelolaan Sarana Prasarana Rekreasi. Medpres: Yogyakarta

Daryanto. (2013). Evaluasi Pendidikan. Jakarta: Rineka Cipta.

Fahmi, Irham. (2017). Manajemen Sumber Daya Manusia. Bandung : Alfabeta

Hasibuan, Malayu S.P (2013), Manajemen Sumber Daya Manusia Perusahaan, Bandung, PT. Bumi Aksa.

Husein Umar. (2013). Metode Penelitian untuk Skripsi dan Tesis. Jakarta: Rajawali

Makin, Moh. Dan Baharuddin. (2013). Manajemen Pendidikan Islam (Transformasi Menuju Sekolah/Madrasah Unggul). Malang: UIN-Maliki Press.

Miftah Thoha. (2013). Kepemimpinan Dalam Manajemen: PT. Raja Grafindo Persada, Jakarta

Moleong, L.J.(2017).Metode Penelitian Kualitatif. Cetakan ke-36. PT Remaja Roskodakarya Offset. Bandung.

Mulyani, Sri. (2013). Sistem Informasi Manajemen Rumah Sakit: Analisis dan Perancangan. Bandung: Abdi Sistematika.

Nurhasanah, S. (2019). Pengaruh Kinerja Petugas Fasilitas Terminal Terhadap Kepuasan Penumpang Bandar Udara Internasional Husein Sastranegara Bandung Jawa Barat (Doctoral Dissertation, Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta).

Ramadhan, W. (2020). Sistem Pengawasan Fasilitas Bandara Oleh Unit Terminal Inspection Service Pada Pt Angkasa Pura Ii (Persero) Kantor Cabang Pekanbaru (Doctoral Dissertation, Universitas Islam Negeri Sultan Syarif Kasim Riau).

Safra, P. P. J. B. R. (2019). Pengaruh Koordinasi Terhadap Kesiapan Petugas Terminal Inspection Service (Tis) Pt. Angkasa Pura 1 (Persero) Dalam Memenuhi Standar Prosedur Pelayanan Di Bandar Udara International Juanda Surabaya (Doctoral Dissertation, Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta).

Satriadi (2016) Pengaruh Kepemimpinan Kepala Sekolah terhadap Kinerja Guru. Jurnal penelitian. Sekolah Tinggi Ilmu Ekonomi Pembangunan Tanjungpinang, Kepulauan Riau.

Soekanto, Soejono. (2014) Sosiologi Suatu Pengantar. Jakarta : PT Raja Grafindo Persada

Sugiyono. (2018). Metode Penelitian Kombinasi (Mixed Methods). Bandung: CV Alfabeta.

Sugiyono. (2019). Metodelogi Penelitian Kuantitatif dan Kualitatif Dan R&D. Bandung: Alfabeta.

Undang-undang Nomor 1 Tahun 2009 Tentang Penerbangan

Downloads

Published

2023-07-04

Issue

Vol. 2 No. 2 (2023): July 2023

Section

Articles

Citation Check

License

  1. Authors certify that the work reported here has not been published before and contains no materials the publication of which would violate any copyright or other personal or proprietary right of any person or entity.
  2. Authors dont transfer or license the copyright of publishing to AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Research to publish the article in any media format, to share, to disseminate, to index, and to maximize the impact of the article in any databases.
  3. Authors hereby dont agree to transfer a copyright for publishing to AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia a Publisher of the manuscript. 
  4. Authors reserve the following: 
    1. all proprietary rights other than copyright such as patent rights; 
    2. the right to use all or part of this article in future works of our own such as in books and lectures;
    3. use for presentation in a meeting or conference and distributing copies to attendees; 
    4. use for internal training by author's company;
    5. distribution to colleagues for their research use;
    6. use in a subsequent compilation of the author's works;
    7. inclusion in a thesis or dissertation;
    8. reuse of portions or extracts from the article in other works (with full acknowledgement of final article);
    9. preparation of derivative works (other than commercial purposes) (with full acknowledgement of final article); and
    10. voluntary posting on open web sites operated by author or author’s institution for scholarly purposes, but it should follow the open access license of Creative Common CC BY-NC License.