Comparative Study of Public Services in Pangalengan and Coblong Districts

Authors

  • Nadya Tania Lisnawati Universitas Pasundan, Indonesia
  • Fadiya Nabila Putri Universitas Pasundan, Indonesia
  • Siti Sa’adah Universitas Pasundan, Indonesia
  • Viola Vera Levina Universitas Pasundan, Indonesia
  • Andre Ariesmansyah Universitas Pasundan, Indonesia

DOI:

https://doi.org/10.57235/aurelia.v2i2.749

Keywords:

Public Service, Community

Abstract

Public services are all activities in the framework of fulfilling basic needs in accordance with the basic rights of every citizen and resident over goods, services and or administrative services provided by service providers related to public interests. Communities as customers have needs and expectations for the performance of professional public service providers. The task of the Central Government and Regional Governments is to provide public services that are able to satisfy the public. The implementation of decentralization and regional autonomy policies in Indonesia has resulted in local governments having the responsibility and authority to determine minimum service standards. The fundamental problem in the process of public service in Indonesia is about ethics. There are no universal standards regarding norms or ethics as well as sanctions that specifically regulate violations committed by officials in public services.

Downloads

Download data is not yet available.

References

Aisah, A., & Wulandari, E. (2020). Persepsi Petani Kentang terhadap Pelayanan Kredit Lembaga Keuangan Formal di Kecamatan Pangalengan, Kabupaten Bandung. Jurnal Ekonomi Pertanian dan Agribisnis, 4(4), 930-940.

Anggara, S. (2012). Ilmu administrasi negara: kajian konsep, teori, dan fakta dalam upaya menciptakan good governance : disusun berdasarkan kurikulum terbaru nasional perguruan tinggi agama Islam. Indonesia: Pustaka Setia.

Anggara, S. (2012). Perbandingan administrasi negara. Indonesia: Pustaka Setia.

Hidayanti, N., Wardhana, I., Gumilar, H., Sianipar, S., & Kartika, D. M. (2008). Perbandingan Administrasi Publik Antara Swedia dan Indonesia. Jurnal Administrasi Publik, 5(2).

Indiahono, D. (2009). Perbandingan administrasi publik. Indonesia: Gava Media

Ratnaningsih, H. P., Sugandi, Y. S., & Wiradiputra, I. A. (2023). Pengaruh Kualitas Pelayanan Dan Kepercayaan Masyarakat Terhadap Kepuasan Dalam Pembuatan E-Ktp Di Kecamatan Coblong Kota Bandung. Journal Publicuho, 6(1), 106-118.

Ratnaningsih, H. P., Sugandi, Y. S., & Wiradiputra, I. A. (2023). Pengaruh Kualitas Pelayanan Dan Kepercayaan Masyarakat Terhadap Kepuasan Dalam Pembuatan E-Ktp Di Kecamatan Coblong Kota Bandung. Journal Publicuho, 6(1), 106-118.

Downloads

Published

2023-07-04

Issue

Vol. 2 No. 2 (2023): July 2023

Section

Articles

Citation Check

License

  1. Authors certify that the work reported here has not been published before and contains no materials the publication of which would violate any copyright or other personal or proprietary right of any person or entity.
  2. Authors dont transfer or license the copyright of publishing to AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Research to publish the article in any media format, to share, to disseminate, to index, and to maximize the impact of the article in any databases.
  3. Authors hereby dont agree to transfer a copyright for publishing to AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia a Publisher of the manuscript. 
  4. Authors reserve the following: 
    1. all proprietary rights other than copyright such as patent rights; 
    2. the right to use all or part of this article in future works of our own such as in books and lectures;
    3. use for presentation in a meeting or conference and distributing copies to attendees; 
    4. use for internal training by author's company;
    5. distribution to colleagues for their research use;
    6. use in a subsequent compilation of the author's works;
    7. inclusion in a thesis or dissertation;
    8. reuse of portions or extracts from the article in other works (with full acknowledgement of final article);
    9. preparation of derivative works (other than commercial purposes) (with full acknowledgement of final article); and
    10. voluntary posting on open web sites operated by author or author’s institution for scholarly purposes, but it should follow the open access license of Creative Common CC BY-NC License.