Pengaruh Efisiensi Waktu Penanganan Bagasi Terhadap Tingkat Kepuasan Penumpang di Terminal Kedatangan Bandar Udara I Gusti Ngurah Rai

Authors

  • Ni Wayan Santika Yoni Politeknik Penerbangan Indonesia Curug, Indonesia
  • Hemi Pramuraharjo Politeknik Penerbangan Indonesia Curug, Indonesia

DOI:

https://doi.org/10.57235/hemat.v3i2.8984

Keywords:

Efisiensi Waktu, Penanganan Bagasi, Kepuasan Penumpang, Bandar Udara Internasional I Gusti Ngurah Rai

Abstract

Penelitian ini dilatarbelakangi dilatarbelakangi oleh kesenjangan antara target operasional InJourney Airports dan kondisi faktual di lapangan yang menunjukkan keterlambatan akibat luasnya tata letak apron serta keterbatasan personel dan infrastruktur belt loader. Dimana bertujuan untuk menganalisis pengaruh efisiensi waktu penanganan bagasi terhadap tingkat kepuasan penumpang di Terminal Kedatangan Bandar Udara Internasional I Gusti Ngurah Rai. Penelitian ini menggunakan metode kuantitatif Purposive Sampling terhadap seratus penumpang kedatangan berusia 20–40 tahun yang membawa bagasi tercatat, dan data dianalisis menggunakan uji regresi linear sederhana. Hasilnya menunjukkan bahwa efisiensi waktu penanganan bagasi berpengaruh positif dan signifikan terhadap kepuasan penumpang, dengan kontribusi sebesar 82,6% dan nilai signifikansi < 0,1. Temuan ini menegaskan bahwa efisiensi waktu penanganan bagasi memiliki peran penting dalam meningkatkan kepuasan penumpang, meski kondisi keduanya secara keseluruhan masih berada pada kategori kurang baik. Penelitian ini memberikan kontribusi baik secara akademik maupun praktik. Secara akademik, penelitian ini memperkuat pemahaman mengenai pengaruh efisiensi waktu penanganan bagasi terhadap kepuasan penumpang dalam konteks operasional bandar udara. Secara praktik, penelitian ini merekomendasikan penambahan personel di area breakdown, penataan ulang jalur baggage towing tractor, serta penerapan sistem monitoring kinerja secara real-time guna meningkatkan efisiensi penanganan bagasi dan kepuasan penumpang.

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References

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Published

2026-08-07

How to Cite

Ni Wayan Santika Yoni, & Hemi Pramuraharjo. (2026). Pengaruh Efisiensi Waktu Penanganan Bagasi Terhadap Tingkat Kepuasan Penumpang di Terminal Kedatangan Bandar Udara I Gusti Ngurah Rai. Journal of Humanities Education Management Accounting and Transportation, 3(2), 74–81. https://doi.org/10.57235/hemat.v3i2.8984

Issue

Vol. 3 No. 2 (2026): Agustus 2026

Section

Articles

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