Kecerdasan Emosional dan Kepuasan Kerja: Studi pada Karyawan Generasi Z di Sektor Startup
DOI:
https://doi.org/10.57235/qistina.v4i2.7410Keywords:
kecerdasan emosional, kepuasan kerja, generasi Z, startupAbstract
Penelitian ini bertujuan untuk menguji peran Kecerdasan Emosional (EQ) terhadap Kepuasan Kerja (JK) pada angkatan kerja Generasi Z, khususnya yang bekerja di perusahaan startup yang dikenal dinamis dan menantang. Dengan menggunakan pendekatan kuantitatif, data dikumpulkan dari 252 karyawan Generasi Z yang tersebar di berbagai startup melalui instrumen Schutte Self-Report Emotional Intelligence Test (SSEIT) dan Job Satisfaction Survey (JSS). Analisis statistik deskriptif menunjukkan bahwa responden memiliki tingkat Kepuasan Kerja yang cenderung tinggi (Mean JSS = 4.6321) dan Kecerdasan Emosional yang baik (Mean SSEIT = 3.3906). Hasil uji regresi linear sederhana menunjukkan bahwa Kecerdasan Emosional berperan signifikan dan positif dalam memprediksi Kepuasan Kerja (ρ < 0.05). Nilai Koefisien Determinasi (R2) sebesar 0.597 mengindikasikan bahwa 59.7% dari variasi Kepuasan Kerja secara substansial dijelaskan oleh Kecerdasan Emosional. Semakin tinggi kemampuan Gen Z dalam mengelola dan memanfaatkan emosi mereka, semakin tinggi pula tingkat kepuasan mereka terhadap pekerjaan. Temuan ini mengimplikasikan bahwa perusahaan startup perlu memprioritaskan pengembangan soft skill, terutama pelatihan Kecerdasan Emosional, sebagai strategi retensi kunci untuk memastikan kesejahteraan psikologis dan produktivitas karyawan Generasi Z.
References
Aghdasi, S., & Casper, A. (2021). Emotional intelligence and job satisfaction: A meta-analytic review. Journal of Organizational Behavior, 42(3), 345-362.
Badan Pusat Statistik. (2024). Statistik Indonesia 2024. BPS RI. https://www.bps.go.id/id/publication/2024
Chen, Y., Li, S., & Wang, J. (2022). Emotional intelligence, job satisfaction, and turnover intention among Gen Z employees in technology startups. International Journal of Human Resource Management, 33(5), 1024–1043.
Deloitte. (2023). 2023 Gen Z and Millennial Survey. Deloitte Insights.
Febriana, A., & Lestari, D. (2023). Burnout dan turnover intention pada karyawan startup: Peran kepuasan kerja sebagai mediator. Jurnal Psikologi Industri, 4(1), 25–36.
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. Bantam Books.
Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376-407.
Kementerian Ketenagakerjaan RI. (2024). Laporan Ketenagakerjaan Nasional 2024. Kemnaker RI.
Kim, H., & Lee, J. (2023). The moderating effect of organizational support on the relationship between emotional intelligence and job satisfaction: Evidence from startup companies. Business Psychology Review, 28(1), 20–38.
Kutle, N. (2023). Contextual factors in emotional intelligence research: A cross-cultural examination. International Journal of Cross Cultural Management, 23(1), 78-95.
Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Rand McNally.
Nathaya, V., Hidayat, D., & Dalimunthe, R. (2022). Emotional intelligence and job satisfaction: Study on banking employees in Indonesia. Jurnal Ekonomi dan Bisnis, 25(2), 234-250.
Priyashantha, K. G., De Alwis, A. C., & Welmilla, I. (2023). Gen Z turnover intention in digital startups: The mediating role of emotional exhaustion. Journal of Business Research, 158, 113-125.
Putri, M. A., & Hidayat, R. (2021). Digital natives and emotional intelligence: Adaptation and stress management in Gen Z employees. Indonesian Journal of Psychology, 16(2), 77–90.
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185-211.
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. SAGE Publications.
Suyono, H., & Suyatno, S. (2019). Bonus demografi dan tantangan pembangunan SDM Indonesia. Jurnal Pendidikan, 17(2), 123–135. https://doi.org/10.22212/jp.v17i2.2519
Tagoe, T., & Quarshie, E. N. B. (2017). The relationship between emotional intelligence and job satisfaction: A study of teachers in Ghana. International Journal of Educational Research, 85, 1-12. https://doi.org/10.1002/nop2.70
Twenge, J. M. (2018). iGen: Why today's super-connected kids are growing up less rebellious, more tolerant, less happy—and completely unprepared for adulthood. Atria Books.
United Nations Development Programme. (2024). Human Development Report 2023-2024. UNDP. https://hdr.undp.org/data-center/country-insights#/ranks
World Bank. (2023). World Development Report 2023: Indonesia's future workforce. World Bank Group.
https://data.worldbank.org/indicator/HD.HCI.OVRL?locations=ID
Downloads
Published
How to Cite
Issue
Section
Citation Check
License
QISTINA: Jurnal Multididiplin Indonesia is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
