Strategi Manajemen Human Capital Pascamerger pada PT GoTo Gojek Tokopedia Tbk
Keywords:
Strategi Perencanaan, Human Capital, GoToAbstract
Penelitian ini bertujuan untuk menganalisis strategi manajemen human capital setelah merger GoTo dengan fokus pada isu integrasi budaya, kepemimpinan, dan retensi karyawan. Metode penelitian yang digunakan adalah pendekatan kualitatif melalui studi literatur (literature review), dengan menelaah berbagai sumber akademik nasional dan internasional yang relevan. Hasil kajian menunjukkan bahwa permasalahan utama pascamerger GoTo meliputi benturan budaya kerja antara Gojek yang kompetitif dan Tokopedia yang kolaboratif, dualisme kepemimpinan yang memengaruhi arah organisasi, serta menurunnya loyalitas dan produktivitas karyawan akibat ketidakpastian struktural. Untuk mengatasi hal tersebut, strategi yang disarankan meliputi pembentukan program integrasi budaya dan nilai bersama, penerapan kepemimpinan kolaboratif berbasis komunikasi terbuka, serta penguatan sistem manajemen talenta dan retensi karyawan melalui penghargaan dan pengembangan karier yang adil. Dengan menempatkan manusia sebagai inti dari proses transformasi organisasi, GoTo dapat mempertahankan keunggulan kompetitif sekaligus memperkuat keberlanjutan bisnisnya di era ekonomi digital.
References
Adams, J. S. (1965). Inequity in social exchange. Advances in Experimental Social Psychology, 2, 267–299.
Amabile, T. M. (1998). How to kill creativity. Harvard Business Review, 76(5), 76–87.
Armstrong, M. (2020). Armstrong’s handbook of human resource management practice (16th ed.). Kogan Page.
Bakker, A. B., & Albrecht, S. L. (2023). Work engagement: Current trends. Current Opinion in Psychology, 49, 101514.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.
Barus, A., & Barus, R. (2023). Tantangan integrasi budaya dan sumber daya manusia dalam merger dan akuisisi di Indonesia. Jurnal Manajemen dan Organisasi, 14(2), 87–98.
Barus, D. S., & Barus, E. E. (2023). An examination of the mergers and acquisitions involving PT GoTo Gojek Tokopedia Tbk. Jurnal Manajemen, 3(2), 165–177.
Becker, G. S. (1964). Human capital: A theoretical and empirical analysis, with special reference to education. University of Chicago Press.
Boxall, P., & Purcell, J. (2016). Strategy and human resource management. Palgrave Macmillan.
Carton, A. M. (2020). Motivating employees by cultivating a sense of purpose. Organizational Dynamics, 49(3), 100715.
Cartwright, S., & Cooper, C. L. (1993). The role of culture compatibility in successful organizational marriage. Academy of Management Perspectives, 7(2), 57–70.
Chatman, J. A. (1989). Improving interactional organizational research: A model of person–organization fit. Academy of Management Review, 14(3), 333–349.
Diener, E. (2000). Subjective well-being: The science of happiness. American Psychologist, 55(1), 34–43.
Gautam, P. K., Singh, R., & Yadav, R. (2022). Organizational culture integration in merger and acquisition. ResearchGate.
Grankvist, A. (2016). Implementation of organizational culture following a merger. DiVA Portal.
Greenhaus, J. H., Callanan, G. A., & Godshalk, V. M. (2010). Career Management. Sage.
Grund, C., & Harbring, C. (2021). Organizational values and employee behavior. Journal of Economic Behavior & Organization, 192, 644–654.
Hackney, H., & Cormier, S. (2013). The Professional Counselor. Pearson.
Harnoto. (2012). Manajemen Sumber Daya Manusia. PT. Prehallindo.
Hasmin. (2025). Employee management during mergers and acquisitions: Communication challenges and impact on turnover. Advances: Jurnal Ekonomi & Bisnis, 3(1).
Herlina, E. (2025). The impact of employee welfare programs on employee productivity and retention: A literature review. Jurnal JIE.
Hofstede, G. (2010). Cultures and Organizations: Software of the Mind. McGraw-Hill.
Kothari, C. R. (2004). Research methodology: Methods and techniques (2nd ed.). New Age International.
Kram, K. E. (1985). Mentoring at Work: Developmental Relationships in Organizational Life. Scott, Foresman.
Lee, J., & Ko, Y. (2021). Strategic clarity and employee outcomes. Management Research Review, 44(5), 735–749.
Lev, B. (2001). Intangibles: Management, measurement, and reporting. Brookings Institution Press.
London, M. (2003). Job Feedback: Giving, Seeking, and Using Feedback for Performance Improvement. Psychology Press
Marzali, A. (2017). Metode penelitian kualitatif. Jurnal Pendidikan Tambusai, 7(1).
Men, L. R. (2014). Why leadership matters to internal communication: Linking transformational leadership, symmetrical communication, and employee outcomes. Journal of Public Relations Research, 26(3), 256–279.
Muafi, M., & Kusumawati, R. A. (2020). Strategic consensus on organizational performance. Journal of Industrial Engineering and Management.
Murphy, K. J. (1999). Executive compensation. Handbook of Labor Economics, 3, 2485–2563
Northouse, P. G. (2018). Leadership: Theory and practice (8th ed.). Sage Publications.
Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (17th ed.). Pearson.
Rogaya, N. (2025). The impact of job satisfaction on employee retention and its impact on productivity in Indonesian companies. Dividen.
Saluy, A. B., Abidin, Z., Djamil, M., Kemalasari, N., Hutabarat, L., Pramudena, S., & Endri, E. (2021). Employee productivity evaluation with human capital management strategy: The case of COVID-19 in Indonesia. Academy of Entrepreneurship Journal, 27(5).
Sartono, R. A. (2001). Manajemen keuangan: Teori dan aplikasi (Edisi ke-4). BPE.
Shavkun, I., & Dybchinska, Y. (2022). Human capital development: Organizational culture context. ResearchGate.
Storey, J. (2014). Leadership in organizations: Current issues and key trends. Routledge.
Tuckman, B. W. (1965). Developmental sequence in small groups. Psychological Bulletin, 63(6), 384–399.
Ulrich, D. (2011). Human resource champions: The next agenda for adding value and delivering results. Harvard Business Press.
Ulrich, D., & Smallwood, N. (2003). Why the bottom line isn’t! How to build value through people and organization. Wiley.
Weber, Y., & Tarba, S. (2020). Culture integration in mergers and acquisitions. Advances in Mergers and Acquisitions, 19, 1–12.
Widhy, S., Hartono, B., & Tjahjono, H. (2021). The influence of organizational culture and compensation on organizational commitment. Neliti.
Wright, P. M., & McMahan, G. C. (2011). Exploring human capital: Putting “human” back into strategic human resource management. Human Resource Management Journal, 21(2), 93–104.
Downloads
Published
Issue
Section
License
QISTINA: Jurnal Multididiplin Indonesia is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).